Terms of service

Services

SOFTNIVERSE designs, builds, and maintains custom software: web applications, mobile apps, business systems, integrations, and automation. What we deliver for a specific project, and when we deliver it, is defined in the written proposal that both parties agree to before work starts.

Proposals and estimates

Proposals are valid for 30 days unless stated otherwise. Estimates are made carefully and in good faith, based on the information available at the time. If the scope changes during a project, we first discuss the impact on planning and budget, and we confirm changes in writing before any additional costs arise.

Intellectual property

After full payment you receive the agreed rights to the custom work we built for you. For bespoke software this normally means the code that is unique to your project becomes yours.

We keep the rights to our general knowledge, reusable components, and tooling that existed before or outside your project. Open-source components remain governed by their own licenses.

Liability

We work to a professional standard and test what we deliver. Should something go wrong nonetheless, our liability is limited to the amount you paid for the part of the engagement that caused the damage. We are not liable for indirect damage such as lost profit or lost data, except in cases of intent or gross negligence.

Applicable law

Dutch law applies to every agreement with SOFTNIVERSE. If a dispute arises, we first try to resolve it together; if that fails, it is submitted to the competent court in the Netherlands.