Terms of service

Services

SOFTNIVERSE designs, builds, and maintains custom software: web applications, mobile apps, business systems, integrations, and automation. What we deliver for a specific project, and when we deliver it, is defined in the written proposal that both parties agree to before work starts.

Unless the proposal states otherwise, we deliver software as a managed service. That means we also host and operate what we build, so it stays available and maintained after launch.

Proposals and estimates

Proposals are valid for 30 days unless stated otherwise. Estimates are made carefully and in good faith, based on the information available at the time. If the scope changes during a project, we first discuss the impact on planning and budget, and we confirm changes in writing before any additional costs arise.

Hosting and operation

Where we host and operate the software, we take care of deployment, environment configuration, domains and certificates, application updates, monitoring, backups and routine technical maintenance.

The service level, the term, and the fees that apply to hosting and operation are set out in the proposal or the service agreement for your project. Third-party services used to run the software, such as cloud platforms and external APIs, remain subject to their own terms.

Changes and extensions

Once the agreed scope is delivered and stable, you can ask for additional features, workflow adjustments, integrations, dashboards, roles, reporting, or other extensions at any time. Smaller changes are usually handled against a limited additional fee; larger extensions are scoped and quoted separately.

We confirm the effect on planning and budget in writing before starting work that falls outside the agreed scope.

Intellectual property

Which rights transfer to you, and on what conditions, is set out in the proposal for your project. Unless we agree otherwise in writing, you receive the right to use the software we build and operate for you, for your own business purposes and for the duration of our agreement.

We retain the rights to our general knowledge, frameworks, reusable components, development tooling, and the infrastructure the software runs on, whether these existed before your project or were created during it. Open-source components remain governed by their own licenses.

Liability

We work to a professional standard and test what we deliver. Should something go wrong nonetheless, our liability is limited to the amount you paid for the part of the engagement that caused the damage. We are not liable for indirect damage such as lost profit or lost data, except in cases of intent or gross negligence.

Applicable law

Dutch law applies to every agreement with SOFTNIVERSE. If a dispute arises, we first try to resolve it together; if that fails, it is submitted to the competent court in the Netherlands.